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💬 AI Chat
Click to ask anything
24/7 multilingual support. Sub-second response time. 70-80% auto-resolution. 40-60% cost reduction.
Understand player intent from natural language across channels
Secure access to account data, transaction history, tickets
Password resets, bonus inquiries, payment status, documents
Dynamic retrieval-augmented generation from documentation
Real-time frustration detection & escalation triggers
Context-preserving handoff to human agents with reasoning
Password resets, 2FA assistance, account recovery, verification
Deposit/withdrawal status, payment method issues, reconciliation
Promotion terms, bonus code application, wagering requirements
Rule explanations, feature help, betting guidance, strategies
Platform errors, app crashes, connection issues, browser fixes
Self-exclusion, deposit limits, problem gambling resources
Document guidance, verification status, identity confirmation
Issue resolution, compensation inquiries, appeals
Cross-selling, recommendations, VIP support, churn prevention
Sub-second responses; rich formatting; smooth escalation
Async handling with immediate acknowledgment; follow-up tracking
Natural speech recognition; voice synthesis; seamless human handoff
WhatsApp, Telegram, WeChat; localized support per market
Twitter, Facebook, Instagram; brand-safe responses; escalation routing
Proactive chatbot; contextual help; embedded on-site
Audit support operations, common issues, channels, team capabilities
Build FAQ, policies, procedures for top 30-40 inquiry types
Deploy AI on chat with human monitoring and intervention
Refine knowledge base, escalation logic, tone based on pilot feedback
Deploy to all channels; integrate with ticketing; scale globally
Instant, intelligent, multilingual support. 70-80% auto-resolution. 40-60% cost savings. Always-on availability.
Schedule a Demo →Modern LLMs handle 70-80% of inquiries without escalation. Repetitive issues (passwords, bonus terms, payment status) are resolved instantly. Complex issues escalate to humans with full context preserved.
We use OAuth 2.0 and API tokens for secure account access. Player data is never stored in AI contexts; we fetch only needed information for the interaction. Encryption in transit and at rest.
Our models are trained on diverse language data. We fine-tune for iGaming terminology and cultural nuances in each market. Human review of translations ensures quality.
Retrieval-Augmented Generation ensures responses come from your knowledge base, not hallucination. Responses are grounded in documented policies and FAQs.
Yes. We integrate with speech-to-text, NLU, and speech synthesis for voice support. Phone IVR can route calls to AI for simple issues or to human agents for complex ones.